Help Center

You will receive an email for verification. Please click the link and verify your account. The email with welcome offers therefore will be sent to your mailbox. 

If you need to change your personal information, please click "Member Log-in", and then enter your user name, password and the CAPTCHA. Then you go to “My Account " --> "Personal Data" to change your personal information, and then click "Save".

Track Orders •　Please login to your account and check the status of your orders under “My Orders”.

Please don not worry. Your privacy is duly protected and will not be used, sold or otherwise compromised for any purposes.

Yes, you can use the current password.

The email address of the old registered account are no longer be used to register for a new account. If it is necessary to re-register, please use an email address which haven't used for registration before.

1.　 Go to login page and click "Reset Your Password?"
2.　Enter your registered email address and click SEND.
3.　Go to your email inbox and find an email from us with the subject “Reset TEVA Online Store Password Request”. 
       Tip: Please check your junk/spam folders or any other filtered folders if you couldn’t find it in inbox.
4.　Click the "Reset My Password" in the email.
5.　Fill in your new password in both fields and click SEND.
6.　Go back to the login page and log in with the email address and the new password.

There are certain conditions that an item will be marked “Out of Stock”:
•　The product you choose is not available for sale anymore.
•　The available size/ color of the product is sold out when you place the product in the shopping bag.
•　If the product is sold out after you have paid for the order, which is very rare, we will send you an email explaining the condition. You will not be charged in this case. While for other products that are available in your order, we will follow the general order processing procedures for delivery. Please contact our Customer Service if you have inquiries.

•　You may inquire about the order status after logging in the website and navigating to “Order History” inside "My Account" at the top of the page.

If an order is placed, we are not able to change the address, please contact our online Customer Service in this case.

Please contact our online Customer Service for assistance.

•　Delivery:
Order will be delivered within 3-5working days after we have received you order (except Saturdays, Sundays and public holidays).

Sorry that at this moment, we provide only delivery service within Taiwan proper but not including outlying islands.

We are sorry that we do not provide such service after you have placed your order. In this case, please contact our Online Customer Service for assistance.

The regular delivery time is 19:00. In case of any special situation, you can contact our Customer Service. 

Payment made online by credit card will generally take 20 business days upon our receipt of the returned products for the refund. (Actual receipt date is subject to the process period of the relevant bank/payment gateway）

Sorry, your refund cannot be used to offset against a new order. Please wait for the refund to be credited to your card or account.

You can either reject or receive the order and contact our Online Customer Service for assistance.

If the payment is paid by credit card online, the refund will be made to the account used for your payment.

The 10-day Unconditional Return is only applicable at Teva. Purchase at Teva retail concept stores are subject to a 10 day (conditional) return policy. For any disputes, SANOR CO., LTD reserves the right of final decisions.

We recommend using an antimicrobial soap and warm water and hand washing your sandals thoroughly. Please, do not machine wash them. To remove dirt or other build up from the grooves in the top soles or out soles, try using a soft bristled brush, such as a dish brush or old toothbrush, to gently scrub away any debris. You can carefully bend the shoes to open up the grooves and allow for water to clean deeper.

We recommend hand-washing our footwear with cold water and a gentle soap or detergent. A soft-bristled brush, such as an old toothbrush, can be used to scrub away caked on dirt. Allow the shoes to air dry away from direct heat or sunlight. A trusted, third-party leather cleaner and conditioner can be used to clean our leather shoes and boots. You will want to follow the directions printed on the cleaner.